60-DAY RETURN POLICY
FREE SHIPPING ON ORDERS OVER €80
1. Browse DawoodSport collections.
2. Add all the items you want to your shopping bag.
3. Click on "View my bag".
4. If everything is correct, click on "Checkout".
5. Enter a delivery address.
6. Select delivery and payment methods. If you have a discount code, enter it here.
7. Finalise your order by confirming your payment.
8. You should receive a confirmation email containing your order details (if you don't, please contact our customer service team).
If you order an item that is out of stock and won't be restocked in the following days, we will refund you using the same payment method.
You need to contact us within 24hrs of purchase in order to cancel or change your order.
In the unlikely event you receive the wrong item, please contact us immediately with the following information:
- your order number
- the name and photo of the item you didn't receive
- the name and photo of the item (logo visible) you received in its place
We will write to you within 24hrs of receiving your request with instructions on how to proceed.
Orders may be sent in several packages if:
- the items are stocked in different warehouses
- some items take longer to prepare
- some items were being restocked
You will receive an e-mail each time one of your packages is shipped.
We offer a 60-day money back guarantee from the time we receive your order.
If you change your mind, simply contact us and we will send you a return address.
For more information on the returns procedure, please read our Returns Policy.
The refund request is processed as soon as the returned item arrives at our warehouse and has been checked. The average processing time is 15 days.
Refunds are made using the same payment method as at the time of purchase. Delays therefore vary depending on the payment method used.
It takes :
- between 2-3 working days for PayPal
- between 10-30 days for credit cards.
If your package has been delivered, it will take up to 15 days to validate your return and send you your refund.
If you still haven't received your money after that time, please contact us.
Our shop prices are in EUROS (€).
If you pay in another currency, for example US dollars, your bank will take care of EUR -> DOLLAR exchange.
Please check your bank's exchange rates for more details.
DawoodSport places great importance on security and takes all the necessary steps to protect your personal information from unauthorised use.Our tools and services are based on the latest e-commerce technology to ensure you have areliable, efficient and secure shopping experience.
We accept the following payment methods: Visa, Mastercard, American Express, Paypal
We only currently accept payment by credit card, debit card and Paypal.
- you entered your card details correctly (name, surname, number, security code).
- you haven't reached the limit on your card.
- your bank hasn't blocked your card.
If your payment is still being refused, please try another card or payment method.
If you can't see where to enter your promotional code, please fill in your personal details, e.g. your delivery address, to proceed to the next step and make the box appear.
Your promo code may not work because:
1. The code has expired.
2. The code is valid from a certain purchase amount or on a specific product.
3. Your order already includes a promotional offer, i.e. -30% on the 2nd product (you can only use one code per order)
The money will be debited as soon as the payment is authorised by your bank.
You will receive an email confirming your order.
If your card is declined or awaiting authorisation, no money will be taken. You may need to contact your card issuer to authorise the payment.
Please note that the transaction may be visible on your real-time statements even if the payment hasn't yet been authorised. This happens because some banks hold the funds for a period of time before authorising payments.
DawoodSport places great importance on security and takes all necessary steps to protect your personal information from unauthorised use.
When you log on to our site, the data collected, such as your name, telephone number, postcode and address, is only used to provide you with the service requested.
If you no longer wish to receive promotional communications from us, you can unsubscribe by clicking on the automatic unsubscribe link at the bottom of any email we sent you.
Just send us an email to email@example.com
Our customer service is available 24/7 to quickly answer all your questions.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the DawoodSport Terms of Service.
Simply use the form above or right to firstname.lastname@example.org.
We'll reply to you within 48 hours.
Our team speaks English and French. We're here to make shopping easy.